Terms and Conditions

General Conditions

A guest is required to confirm in person or in writing that he/she fully understands and accepts General conditions of reservations described in this page.

Guarantee policy

At the moment of reservation a credit card guarantee or an advance payment in the amount of first night per reserved unit is required for the purpose of booking a service.

A valid credit card is required to secure your reservation and will not be charged at the time of booking, unless stated otherwise in the proposal. Payment is to be made at the hotel reception desk according to the current fee schedule posted in Kunas.

Prices

Valid price of the service shall be specifically described in the proposal received by the Online booking system or by reservation centre. Contracted services can not be combined with other promotional offers or packages. In case of any changes or variations in booked services, the Official rates will be charged. For services which have not been used, no refunds are possible. Extra services not included in the price are to be paid individually by the guest and ordered on request at the moment of registration or payed for on the spot as agreed. The prices in euros are for informational purposes. We reserve the right to reject, cancel or modify reservations where it appears that the reservation contain or have resulted from a mistake or error.

Rate types and cancellation policy

Best Available Rate and other special offers - best cancellation policy
Free of charge cancellation up to 5 days prior to arrival. For cancellations after that time the amount of the first night per reserved unit will be charged. In case of no-show the total amount of the reservation will be charged.
Early Booker offers
Free of charge cancellation up to 28 days prior to arrival. For cancellations after that time the amount of the first night per reserved unit will be charged. In case of no-show the total amount of the reservation will be charged.
Prepaid Non Refundable
The reservation cannot be modified or cancelled without charge. At the time of booking, a deposit or total amount of the reservation will be charged. In case of cancellation the advance will be retained. In case of no-show the total amount of the reservation will be charged.
Villa rental
In case the reservation has been cancelled by the guest, Jadranka Hoteli d.o.o. holds the right to do the following:
• For cancellation received to 60 days prior to arrival, return the advance decreased for bank return costs
• For cancellation received 59 to 40 days prior to arrival, 50% of the advance will be retained
• For cancellation received 39 to 0 days prior to arrival, the total advance will be retained

All of the aforesaid fees will not apply in case of changing a accommodation unit, i.e. room type, and it must be confirmed by Jadranka Hoteli d.o.o. In case a guest finds a new user for the same reservation Jadranka Hoteli d.o.o. charges only the cost of replacement.

Check-in / Check-out

Room is available from 14.00 on arrival day. Room must be vacated no later than 11.00 on departure day.

At Hotel Bellevue and Villa Hortensia, room is available from 15.00 on arrival day and must be vacated no later than 12.00 on departure day.

Room will be guaranteed until 20.00. In case of late arrival, please contact the hotel reception desk. Otherwise, we can't guaranty the providing of the agreed services.

Taxes

Residence tax:
6,00 KN (january - april, october - december) per person per day
8,00 KN (may - september) per person per day
Children up to age of 12 do not pay the residence tax; children aged from 12 to 18 pay 50% of the residence tax.
Registration - 7,00 KN per person, single payment

General Terms are applicable to all reservations, unless indicated otherwise.